Refund policy

Return Policy

Return Authorization Required

All returns must be approved before being shipped back. Customers must submit a return request and receive return instructions or a Return Merchandise Authorization (RMA) before returning any product. Unauthorized returns may be refused or returned to the sender.

• Returns for custom-fabricated 360 TopLightingUSA DJ products are not accepted.
• Non-refundable items include 360 platforms, complete system packages, photo booth shells, mirror booths, and custom graphic products.
• 360 platforms, photo booth shells, and mirror booths include a 1-year manufacturer’s warranty. In the event of a covered part failure, we will evaluate the issue and provide the appropriate repair, replacement part, or other available solution.
• For eligible returns, customers must contact us within 48 hours of receiving the order. Products must be unused, in new condition, and returned in their original packaging.
• Approved refunds are subject to deductions for original shipping fees, return shipping costs, and a 30% restocking fee.
• Return shipping costs are the customer’s responsibility unless the item received is defective, damaged, or incorrect.
• Refunds will only be issued after the returned product has been received, inspected, and approved.

Incorrect, damaged, or defective shipments must be reported within 48 hours of delivery. Customers must follow the provided return instructions and return the product in new condition with its original packaging.