Shipping and Return Policy
Payment
Toplightingusa DJ accepts major credit cards, including Visa, MasterCard, American Express, and Discover.
Production Time
- Photo booth packages and platforms: Approx. 7-10 days.
- Custom-printed enclosures: Approx. 2-3 weeks. (Note: Estimated production times; contact us for updates.)
Handling Time
Other product handling times: Approx. 2-4 business days.
Shipping and Delivery
- Delivery timeframes are estimates and may change.
- International deliveries may incur local import duties and charges
- Avoid event bookings until booth confirmation. Toplightingusa DJ is not responsible for missed events.
- Local freight carriers for 360 packages; 5-7 business days delivery.
- USPS, UPS, and FedEx for other products: 3-5 business days economy shipping.
- Shipping and delivery times may vary. Please be aware that certain items, which are shipped free or include shipping, are exclusively available in the lower 48 states. Additional costs apply for customers in Hawaii, Alaska, and international locations.
Return Policy
Return Authorization Required
All returns must be approved before being shipped back. Customers must submit a return request and receive return instructions or a Return Merchandise Authorization (RMA) before returning any product. Unauthorized returns may be refused or returned to the sender.
- Returns for custom-fabricated 360 TopLightingUSA DJ products are not accepted.
- Non-refundable items include 360 platforms, complete system packages, photo booth shells, mirror booths, and custom graphic products.
- 360 platforms, photo booth shells, and mirror booths include a 1-year manufacturer’s warranty. In the event of a covered part failure, we will evaluate the issue and provide the appropriate repair, replacement part, or other available solution.
- For eligible returns, customers must contact us within 48 hours of receiving the order. Products must be unused, in new condition, and returned in their original packaging.
- Approved refunds are subject to deductions for original shipping fees, return shipping costs, and a 30% restocking fee.
- Return shipping costs are the customer’s responsibility unless the item received is defective, damaged, or incorrect.
- Refunds will only be issued after the returned product has been received, inspected, and approved.
Incorrect, damaged, or defective shipments must be reported within 48 hours of delivery. Customers must follow the provided return instructions and return the product in new condition with its original packaging.