Warranty

1-Year Manufacturer Warranty Overview:

Terms and Conditions

Coverage Period

The product is covered for one (1) year from the original invoice date under normal residential use.


Scope of Coverage:

Warranty includes defects in workmanship and materials; it excludes damages from misuse, negligence, and wear and tear.

Upholstery Product Warranties

  • Mechanism, wood, metal frame, and electric systems covered for one year.
  • Case/remote materials warranty for one year.
  • Limited warranty on wood against seam failure and major cracking.
  • Plastics warranty excludes pilling and fading due to overexposure to sunlight or weather.
  • Metal warranty against welding seam failure and material defects for one year.

Warranty Limitations

  • Exclusions: commercial use, inadequate maintenance, misuse, abuse, shipping damage, and more.
  • No express warranties beyond those stated.
  • Consumer rights vary; statutory rights applicable.


Claim Procedures

  • Defective claims within one year from the invoice date.
  • Missing parts claims within 2 days of receiving merchandise.
  • Defective merchandise must be returned in original packaging.
  • Inspection by the original warehouse or representative; pictures and an invoice copy are required.


Fees and Charges

  • $150/hour charge with a minimum 2-hour inspection.
  • Full payment is required before the start of work, as are storage fees for items left at the facility.
  • Shipping costs the customer's responsibility unless otherwise instructed.


Claim Rejection and Extended Warranty:
Rejected claims may be covered by an extended warranty; inquire at support@toplightdj.com.

Note: Retain invoices for a minimum of one year for warranty purposes. The warranty is not transferable between units or buyers.

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Merchandise Protection Warranty offers extended warranty coverage for virtually all item purchases ranging from simple Photo Booth to LED Dance Floors.

Merchandise Protection Warranty Information

PROTECT YOUR PRODUCT WITH AN EXTENDED WARRANTY
• True Extended Warranty, up to 6 years of coverage
• Covers Manufacturers Defects
• 100% Parts and Labor Coverage
• Includes free shipping to salvage/ service center

We’ve partnered with our friends over at Merchandise Protection Warranty to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!
Warranty FAQ:

Is a MP Warranty just an extension of the existing manufacturer’s warranty?
No, actually it’s an upgrade to your existing manufacturer’s warranty. A MP Warranty offers benefits that aren’t offered by manufacturers like up to 2 years’ worth of coverage and *free shipping (when MPW plan is in effect).

A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can’t fix it, we’ll replace it!

What do I do after I purchased the Extended Warranty?
Customer must register through this link: https://mpwarranty.com/register-warranty

How am I covered?
For the Replacement Plan, your coverage provides for a one-time replacement of the covered product.

For the Repair Plan, you are covered for a period of up to three years after the manufacturer’s warranty expires (depending on which plan you purchase).

Benefits include parts and labor for required repairs on your product and free shipping to the salvage/ service center.

When does my warranty coverage start?
Coverage begins after the manufacturer’s warranty expires, for up to 6 years of coverage.

Can I transfer the Protection Plan to a new owner?
Yes! MP Warranties are transferable between owners.

Is my product covered if it’s stolen or if I lose it?
Unfortunately, the MP Warranty does not cover lost or stolen products.

Is there a deductible?
Zero dollar deductible.

What happens if my product breaks?
You can contact MP Warranty directly to file a claim in three ways:
• Online at www.mpwarranty.com and click the “File a Claim” button
• Via email at claim@mpwarranty.com
• Call in toll free at 800-690-9660